This agreement governs your use of the PowerTech marketplace — the website, mobile app, and all related services. Please read it carefully.
By creating a PowerTech account, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you may not use the platform. Your continued use after any update to this policy constitutes acceptance of the revised terms.
PowerTech operates an online marketplace that connects buyers, wholesalers, and solar installation professionals in Nigeria. We provide the tools for listing, quoting, ordering, and scheduling, but unless expressly stated, PowerTech is not a party to the sale contract between users.
You must be at least 18 years old to create an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorised access.
You agree not to:
Quotes generated through the platform (including the Quote Builder) are binding offers when accepted by both parties. Prices in quotes reflect the terms set at the time of the quote. Payments are processed by our payment partners (currently Paystack) and are subject to their terms. Any deposit, payment schedule, refund, or warranty arrangement is as specified in the individual quote, order, or invoice.
Installers on the platform are independent professionals. PowerTech does not employ them and is not responsible for the quality of installation work, though we may facilitate reviews and dispute resolution. By booking an installer, you agree that your contact details may be shared with the installer for scheduling purposes.
Where applicable, marketplace commissions and subscription fees are disclosed at the point of sale or in the relevant plan description. Fees are non-refundable except as required by law or as expressly stated. Platform commission rates are locked at the time a transaction is captured and are not retroactively changed.
The platform is provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by law, PowerTech shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss arising from transactions between users, product defects, installation work, or third-party services.
We may suspend or terminate your account for breach of these terms or suspected fraud, with or without notice. We may also modify these terms from time to time; material changes will be communicated through the platform, and the "Last updated" date above will be revised.
These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.
Our goal is that every order meets your expectations. This Refund Policy explains when PowerTech — or the wholesaler or installer you transacted with — will issue a refund, replacement, or credit. It applies together with any refund terms stated in your quote, order, or invoice.
Deposits for installation bookings are refundable only if you cancel before the installer is scheduled, or as stated in your booking terms. Completed installation work is non-refundable. If you are not satisfied with completed work, contact us first — we will facilitate rectification or dispute resolution with the installer before any partial refund is considered.
Subscription fees, marketplace credits, and digital services (such as the AI Assistant and Business Builder features) are non-refundable once activated, except where required by law or expressly stated in the applicable plan terms. You may cancel a subscription at any time — cancellation stops future charges, and your access continues until the end of the paid period.
Refunds are issued to the original payment method through our payment partner (currently Paystack) and typically take 5–10 business days to appear, depending on your bank or card issuer.
Contact us at support@powertech.com.ng within the applicable window above, with your order or quote number and the reason for the request. We respond within 3 business days. Requests made after the stated windows may be declined.
We collect information you provide directly — your name, email address, phone number, address, account role (buyer, wholesaler, or installer), and, for installers, professional profile details such as business name, experience, rates, and specialties. We also collect transaction data (quotes, orders, invoices), and technical data such as device type, browser, and app usage when you interact with the platform.
We use cookies and local storage to keep you signed in, remember your preferences, and power app features such as the offline service worker cache. You can disable cookies in your browser, but some parts of the platform may not function properly.
We do not sell your personal information. We share it only as needed: with the other party to a transaction (for example, your contact details with an installer you book, or your delivery address with a wholesaler you order from); with payment processors such as Paystack to complete payments; with service providers who help us operate the platform (email, hosting); and where required by law or to protect our rights and users.
We use industry-standard measures — including encrypted connections (HTTPS), hashed passwords, and access controls — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain your information for as long as your account is active, and afterwards only as long as necessary for legal, accounting, and fraud-prevention purposes.
You may access, correct, update, or request deletion of your personal information at any time by contacting us at support@powertech.com.ng. You may also object to processing or withdraw consent where consent is the legal basis of processing.
The platform integrates with third-party services, including Paystack for payments and Google for social sign-in. These services have their own privacy policies, and we encourage you to review them. We are not responsible for their practices.
The platform is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.
We may update this Privacy Policy from time to time. Material changes will be communicated through the platform, and the "Last updated" date above will be revised. Continued use of the platform after changes take effect constitutes acceptance.