How to create quick replies on WhatsApp
Effective communication and excellent customer service on WhatsApp depend on time management, especially when your company receives hundreds of messages every day. It is also advised to leverage the business tools that WhatsApp offers.
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| How to create quick replies on WhatsApp |
We would like to provide a few fast responses that you and your team should put up right now in WhatsApp Business in order to boost customer communications performance.
4 Steps on how to write quick replies WhatsApp business
To utilize the business functionality, such as rapid responses;
- You must first install WhatsApp Business on your smartphone.
- Go to Settings >
- Business tools >
- Quick replies in the business app.
There, you can add your quick replies by only typing the message and a shortcut, which will enable you to send messages in your conversations more rapidly and without typing it once. "/welcome" is a keyword that is preceded by a slash in the shortcut.
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WhatsApp Business requires prompt responses.
We'll go over several short responses you need in WhatsApp Business to boost productivity and make the most of your time when messaging clients now that you know how to make them.
To help you decide what kind of communications your company need, we have divided them into three groups.
Overviews
We advise that every agent in your company present themselves to each client so that they may have a personalized experience conversing with a real person. The first step in providing excellent customer service on WhatsApp is to greet the user and introduce yourself.
Quick replies for introducing yourself:
- Hi, my name is _. How can I help you today?
- Hi, my name is _. I’ll be helping you today with your inquiry
Frequently Asked Questions FAQ
Having frequently asked questions in writing to address your clients' questions is one of the most crucial aspects of WhatsApp customer care.
You may now save time on each discussion by adding them to fast responses. By leveraging shortcuts, you can outperform any other agent when you're handling hundreds of interactions a day.
Frequently asked questions:
- Pricing
- Shipping
- Location
- Business hours
- Details on best sellers
- Discounts
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Chat Control
Finally, to maintain control over your messages based on their life cycle, we advise you to develop rapid answers in WhatsApp Business.
This will assist you in determining which discussions in your chat feed are new (by utilizing the introductory reply), which are awaiting a response (for example, when you need to supply information that is currently unavailable), or when a conversation has concluded.
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